Last updated: [September 28, 2026]
This policy explains when you can get a refund for any AuthorWings service. If you have signed a Client Service Agreement with us, its terms prevail over this page. Nothing in this policy limits your rights under consumer protection laws that cannot be excluded.
Cancellation before work begins
If you cancel before work on your project has started, you receive a full refund, minus only non-recoverable payment processing fees of up to 5%.
Cancellation after work has started
Our projects are structured around milestones, and each milestone is paid before its work starts. If you cancel after work has begun:
- Completed milestones are not refundable. The work has been done, and you keep full ownership of everything you have paid for.
- Unstarted milestones that you have already paid for are refunded in full.
- A milestone in progress is charged only for the share of work completed. The rest is refunded, and we will show you how we calculated it.
- Approved third-party costs already paid or committed on your behalf (such as ISBNs, printing or ad spend) are deducted.
All work you have paid for is delivered to you.
If we are late or cannot complete your project
If we are more than 5 Business Days late on a milestone for reasons within our control, you may agree a new date or cancel. If you cancel for this reason, or if we cannot complete your project, all amounts paid for undelivered work are refunded in full, with no deductions.
Work that does not meet the agreed scope
If a delivered milestone does not meet the requirements in your Order Form, tell us in writing within 10 Business Days of delivery, describing the problem. We will:
- correct the work free of charge;
- reassign it to a different writer, editor or designer if needed; and
- if it still falls short after two correction attempts, refund the fee for that milestone.
14-day cooling-off period (UK, EU and EEA consumers)
If you are a consumer in the UK, EU or EEA, or in another country with a legal cooling-off right, you may cancel within 14 days of signing your Order Form without giving a reason. If you asked us to start work during this period, you pay only for the work done up to cancellation, and you lose the right to cancel once the services are fully completed. To cancel, email hello@authorwings.com with a clear statement, or ask us for our cancellation form.
When refunds do not apply
- Personal taste: the work meets the agreed scope, but you prefer a different style. We encourage detailed feedback during revision rounds to avoid this.
- Delays on your side: the timeline extended because of late feedback, missed review deadlines or missing materials.
- Results we cannot control: sales, rankings, reviews, awards, media coverage or platform acceptance.
- Third-party costs already paid: unless the third party refunds us or the cost was caused by our error. Unused ad budgets we hold for you are always refunded.
Chargebacks
If you are unhappy, please contact us before raising a chargeback with your bank. Most issues are resolved quickly this way. This request does not limit any rights you have under card network rules or consumer law.
How to request a refund
Email hello@authorwings.com with your project name, Order Form number and a description of the issue. We will acknowledge your request within 2 Business Days. Approved refunds are paid to your original payment method within 14 days, with a written explanation of the amount. If your request is declined, we will explain why in writing, and you can use the dispute process in our Terms of Service.
